Help

General

What is "Giclée" printing?

Giclée prints provide better color accuracy than other means of reproduction. This ink-jet process uses the highest archival quality paper and ink. The quality of the giclee print rivals traditional silver-halide and gelatin printing processes and is commonly found in museums, art galleries, and photographic galleries.

What is a "one off" or "print on demand"?

A "one-off" print, or print on demand just means that we don't make it until you order it. When you do want to place an order, we deliver the digital file to be printed according to your specifications, and send it to you to enjoy.

What product types do you offer?

You can read everything about our products on our product information page.

Buyers & Collectors

Where will my order be produced?

Currently all our production happens in the US and gets shipped worldwide.

When should my order arrive?

For US destinations, you can expect to receive your purchase in around 5-10 business days from the day you order. We currently only offer standard shipping.

In some countries, you may need to allow an additional time for your local customs. These delays due to customs are outside of Artsider's control.

These delivery times are only estimates as some items take longer to print and dry than others and some shipping might be impacted by customs.

Who will deliver my order?

We rely on a network of external shipping partners around the world including the long-haul capabilities of UPS, FedEx, DHL, as well as the distribution expertise of local postal services including USPS to get your order to your doorstep as soon as possible. For this reason, tracking is not always available.

How will my order be packaged?

The Artsider packaging is designed to protect your order. We put extreme care in our shipping process and the way we wrap up each order.

Invoice and payment information is not sent with your order. It is sent to the e-mail address provided on the order. Past invoices can also be accessed directly from your account.

Stretched Canvases are boxed flat. Art Prints and Wall Murals arrive rolled in a mailing tube. T-Shirts and Hoodies are packaged in soft protective garment bags.

If your order contains a few different products, they may be shipped as separate packages, which can arrive on different days.

Can I buy a gift certificate?

Yes. Choose your own value here, enter the email address and the name of the person you are purchasing the gift certificate for. Once you complete your checkout process, the gift certificate will be emailed directly to the recipient and the gift value amount will be added to their own account.

Changing product, size, color

Artsider makes each product especially for you once you place an order. We start the production process as soon as you submit your order. Each product is uniquely produced. This means that we are not able to cancel, make any changes or add to your order once you have submitted it.

After receiving your order

If we have made a mistake or if there is a defect with your order, please contact us as soon as possible. In all cases where a mistake has been made or if there is a defect with the product, we will ask you to provide photographs of the item, including a close up of any tags or labels. To help us respond to you as quickly as possible, please include the order number in your message to us. Refund and replacement will be issued as long as the request is made within 30 days of delivery. 

Artists & Sellers

I’m an artist. How do I get started on Artsider?

To get started, simply open an account using our online registration form. Once you are logged in, you can start uploading your artwork and comment on other people’s work. All the content that you see on Artsider has been posted by our members the same way. You will need to go through the Paypal verification process to be able to sell on Artsider.

How do I become a seller on Artsider and how much does it cost?

Setting up your store on Artsider is completely free. Just setup your account, upload your artwork, and choose how much you'd like to make from each sale. It really is that simple. We have tied our success to yours. Only when you sell something do we cover our cost.

How much can I post?

There is no limit to the amount of artwork and products you can upload or create. 

How do I set my commission?

After you post your item For Sale, you can set the Commission Markup Percentage you'd like to make from each order. There is a default percentage indicated, but you can change the amount by editing the number. The product prices will update automatically to show the new price ranges.

How does the commission for frames & accessories work?

You will earn an additional commission on top of your profit of $3 to $10 (based on size) when someone select a frame with one of your prints.

Do I need a PayPal account?

Yes. Paypal is the way you get paid. You can learn more about how PayPal accounts work here.

How does payment work?

Every month, you will receive a statement from Artsider, which will outline your sales. You can track your earnings from your account settings page.

When will I be paid for my sale?

Payments are sent on the 15th of each month for all sales that occurred before the 15th of the previous month. For example, a sale on February 12th would be paid on March 15th. A sale on February 17th would be paid on April 15th. All payments are received via PayPal.

Who controls my store?

You. Artsider gives you the tools to edit, track and promote your store. Artsider organizes the production, shipping and payment collection, so you can concentrate on your passion for making art.

Can I buy prints of my own artwork without my markup?

Absolutely. You can decide to remove the additional cost of your own commission so that you can purchase prints of your own work at our base price. Many artists do this to sell prints at galleries, or other locations or events where they exhibit work. Resell them for whatever you want.

How do I cancel my account?

You can cancel it at anytime from you account settings page. When you cancel, your account will be instantly closed and all of your images will be removed from Artsider. Before you do though, maybe try contacting us to see if we can help.

Can artists who live outside of the United States open an account on Artsider?

Yes. Please note that international members will need a Paypal account in order for us to send you payments for any sales that you make through Artsider.

Why am I having trouble uploading my images to Artsider?

Your images must be JPEG or PNG files in RGB color format and you need to follow the specific submission guidelines provided for each type of product.

RGB or CMYK? What's the difference?

There are a lot of technical definitions. Typically, computer monitors use RGB while print uses CMYK. However, our printing process allows for RGB to print, so you don't have to convert your images to CMYK. This helps us keep the color that you see on the website, as accurate as possible to the print you actually receive.

Are there best practices I should follow to prepare my artwork images?

Yes. Please read our detailed tutorial on this topic.

Are there specific requirements for T-Shirts and Hoodies image file preparation?

Yes. You can read learn everything on how to prepare your T-Shirts and Hoodies image files in our detailed tutorial on this topic.

 

 

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